Longtime IBM mainframe customers remember their program support representative, or PSR—an expert they could count on to for advice and solutions that helped them get the most from their mainframe investment.

When we started PSR in 1981 we named it after those experts, and we made it our goal to meet and exceed the expectations they set. Today, more than a thousand customers later, we believe PSR delivers a level of service—and a bottom-line benefit—unequalled in the industry. With PSR you can count on:

A proven, one-of-a-kind implementation approach for painless mainframe installation and migration. When you purchase a mainframe or contract for a system migration through PSR, we configure it and integrate it and even let you test it here, in our data center, before we install it in yours. The result: You get a solution that's optimized and ready to run the moment you switch it on—and you eliminate the disruption, frustration, downtime and added cost of having a technician at your site for weeks or months. In fact, because we do all the hard work at our site, we can ensure the same great results no matter where in the country you're located. No other authorized IBM mainframe business partner takes this approach.

Acquisition, financing and billing expertise that saves you money and headaches. One thing you'll never see from PSR is a single-page quote hiding unforeseen costs. Every PSR proposal includes a detailed assessment of your needs, and an accurate, all-inclusive price. Our up-to-date knowledge of IBM's pricing structure and dealer promotions means you get the best prices available, and in many cases we can arrange financing that lets you have more processing, for less per month than you're paying today. We'll even deal with the billing, so you don't have to.

Unequalled, highly personal support from our own team of experts. Unlike others in this business, PSR doesn't trust your data center to outsourced technical staff. Over the past twenty-plus years we've cultivated our own staff with over 300 years' collective experience on IBM mainframe systems. From the moment you begin working with us one of these experts immerses himself in your operation—so that whenever you need help, you get it from someone who knows your data center by heart.