Mainframe systems programming is perhaps your single-most important requirement for overall mainframe health. Since 1981, systems programming services have been at the heart of what we do. It continues to be our foundational services offering through our PSR Service Plan.
We provide various levels of support through a Service Plan, ranging from augmenting your existing staff to providing the majority of your system’s programming needs. We have deep expertise in zOS, zVSE, zVM, and zLinux. We work with you regardless of the age or release level of your operating system. Our managed services can help you no matter where you are in the United States!
PSR systems programming services are provided to customers around the US via remote connectivity with dedicated PSR technical staff assigned to your account. Our decades of experience in satisfying our customers ensures that your mainframe system’s programming needs are delivered efficiently and cost-effectively.
PSR Service Plan Highlights:
- Dedicated systems programmer: We assign an expert who knows your environment, your staff, and how you run your mainframe. We do not utilize a call center format, but instead provide a very experienced systems programmer who acts as an extension of your staff.
- zOS, zVM, zVSE, zLinux, and third party ISVs: Whatever the state of your mainframe software – supported, unsupported, not sure – we can help.
- 24x7x365 coverage: We are on call for you with a guarantee that we will respond within one hour.
- Single hourly rate: Our hourly fee is the same whether we provide you support during business hours or non-business hours.
- Free Q&A during business hours: Sometimes you have a quick question, such as what an error message indicates. A quick call to your PSR representative, who most likely has seen the message before, can provide the answer, often at no charge.
- PSR Data Center usage: PSR will allow you to use our mainframe facility at no additional charge. A typical example is someone who wants to pre-test their disaster recovery procedures prior to actually going to a DR facility.
- PSR SystemBuild OS Upgrade Service: PSR can upgrade your IBM mainframe OS software including third party ISV using our mainframe. You will be able to test your upgrade while here at PSR prior to implementation.