PSR is dedicated to supporting IBM mainframe clients throughout the U.S. We want to make our clients better mainframe users by optimizing their mainframe experience wherever they are in their mainframe journey.
We sell and host mainframes as well as provide systems programmers to augment a staff that has experts who are retiring. PSR offers mainframe consultations and upgrades to ensure our customers’ mainframes can take them into the future.
The PSR Story
Founded in 1981, we originally supplied our managed mainframe customers with a program support representative (PSR). Our company’s name pays tribute to the pioneer mainframe gurus that vendors assigned to every customer. We took over troubleshooting duties once PSRs were phased out.
We have expanded our reach from the Boston area to the entire country. As we added software and services, we standardized our processes and procedures and switched to 24/7 remote support. Eventually, IBM came to us and asked us to be a business partner.
The PSR Difference
Our customers come to PSR because we focus exclusively on mainframes. Many companies that have been using their mainframe for a long time are unsure whether to abandon their mainframe or upgrade it. When they hesitate, their mainframes become outdated and don’t operate at their full potential.
PSR has the knowledge and expertise to optimize mainframes. We help our clients make mandated changes such as adding data protection, supporting operating systems, and migrating data centers.
PSR has a long history of providing remote support. We offer centralized and continuous remote support out of our Boston-area headquarters for customers nationwide.
When customers partner with PSR, they are hiring a service, not a contractor. We only use employees, and most of our technicians have been with PSR for a long time.
PSR believes in giving back to the community. One of the ways we are reaching out is by establishing a fellowship at the Dana-Farber Cancer Institute. This fellowship has enabled Dr. Adam Bass to enlist a new team member in the fight against esophageal cancer. The new team member Chunyang Bao, Ph.D., will analyze patient data to find signs of a predisposition toward esophageal cancer.
Read more about how PSR is helping Dana-Farber.