Expert and Cost-Effective Mainframe Systems Programming Services
Mainframe systems programming is probably your single most important requirement for overall mainframe health. Mainframe Systems Programming Services have been at the heart of what we do for 43 years and continue to be our foundational services offerings through our PSR Service Plan. In fact, we were founded by two mainframe Systems Programmers. Today, we are staffed by Senior Systems Programmers who specialize in IBM Z Systems.
PSR provides our Systems Programming Service Plan at a modest rate so that we can build long-term relationships with the mid-range clients that favor the plan. Affordable mainframe systems programming support from PSR enables these clients to stay on the platform and progress in their mainframe journey.
Tailored Systems Programming Support through our Service Plan
Our Service Plan offers flexible levels of support that cater to your company’s unique mainframe requirements. Our Systems Programming Services allow PSR to act as your company’s sole Systems Programmer, augment your existing staff to overcome mainframe skills gaps, or serve as a Senior Systems Programmer so you can retain junior-level staff. Our team of Senior Systems Programmers possesses extensive and dedicated expertise in zOS, zVSE, zVM, and zLinux, ensuring we can assist you regardless of your operating system's age or release level. Our managed services can help you no matter where you are in the United States.Â
Remote Connectivity for Seamless Assistance
PSR was ahead of the times in switching our Systems Programming support to remote delivery. By providing remote connectivity services, PSR can serve customers across the United States. We assign dedicated PSR technical staff to your account, ensuring personalized and prompt assistance around the clock. With four decades of experience in satisfying our clients, we guarantee efficient and cost-effective delivery of your mainframe system's programming requirements.Â
Optimize Your Mainframe Operations with PSR Service Plan
The PSR Systems Programming Service Plan is offered at an affordable monthly fee with support delivered at a single hourly rate and can include the following features:
Dedicated Systems Programmer
We assign an expert who knows your environment, your staff, and how you run your mainframe. We do not utilize a call center format but instead provide an experienced systems programmer who acts as an extension of your staff.
zOS, zVM, zVSE, zLinux, and Third-Party ISVs
Whatever the state of your mainframe software – supported, unsupported, not sure – we can help.
24x7x365 Coverage
We are on call for you with a guarantee that we will respond within one hour. PSR provides a backup team for your assigned PSR resource that is on call 24/7.
Single Hourly Rate
Our hourly fee is the same whether we provide you with support during business hours or non-business hours. We also provide two no-charge billable systems programming support hours each month.
Priority One Support
We have a Priority One Support 800 number for clients to place Severity One calls. PSR also gives Service Plan members priority service level over any non-Service Plan member whether the situation is Severity One or not.
Free Q&A During Business Hours
Sometimes you have a quick question, such as what an error message indicates. A quick call to your PSR representative, who most likely has seen the message before, can provide the answer, often at no charge.
PSR Data Center Usage
PSR will allow you to use our mainframe facility at no additional charge. A typical example is someone who wants to pre-test their disaster recovery procedures prior to going to a DR facility.
PSR SystemBuild OS Upgrade Service
PSR can upgrade your IBM mainframe OS software, including third-party ISV, using our mainframe. You will be able to test your upgrade while here at PSR prior to implementation.
Why Choose PSR for Mainframe Systems Programming
A great Systems Programmer will deliver a flexible, supported, and always available mainframe environment. Our systems programming philosophy is that, if performed correctly, systems programming is a part-time effort. Many times, we have been brought into new client situations because the client has lost their systems programmer due to retirement and is desperate for support. In every case, they believe they need full-time, on-site support and are shocked to learn that we cover all their needs in closer to 10 hours per month. We know what we are doing and can take the learning and experience from all our employees and clients into each engagement. Our service plan provides deep insight into a client’s IBM Z Systems environment, which has benefited our IBM Business Partner Practice.
